1 – Duration of the holiday: The guest, who signs the contract which is defined for a specified duration, will under no circumstances have the right to stay in the premises when the stay is over.
2 – Conclusion of the contract: The reservation is confirmed only when the guest has sent back the signed option contract along with the requested deposit of 30% of the total accomodation price (with a minimum of one night per reserved bedroom) before the stipulated expiry date. On receipt of the deposit and signed contract, a reservation confirmation is sent to the guest.
Prices are inclusive of VAT but do not include the tourist tax.
3 – Cancellation by guest: Request for cancellation to confirmed bookings must be made by registered letter sent to the landlord.
a) Cancellation before the start of the holiday:
- If cancellation is notified more than 7 days before the start of the holiday, 100% of deposit will be retained
- If cancellation is notified less than 7 days before the start of the holiday, 100% of deposit will be retained and the landlord reserves the right to ask for the payment of the balance of the accommodation.
b) If the guest fails to show up at 8pm and has not contacted the landlord, the contract is null and the bedroom is made available for other guests. 100% ot deposit will be retained and the landlord reserves the right to ask for the payment of the balance of the accommodation.
c) If the guest interrupts his holiday, 100% of the total price of the accommodation will be retained. Additional services, if they have not been used, will be refunded.
4 – Cancellation by landlord: If the landlord cancells the holiday before its start, he must inform the guest by registered letter with acknowledgement of receipt.
The guest will receive an immediate refund of already paid sums. He will also receive a compensation at least equal to the penalty he would have owed if he had himself cancelled the reservation at that date.
5 – Arrival: The guest must present himself on the day and at the time specified on his reservation confirmation.In case of late or postponed arrival, the guest must immediately notify the landlord.
6 – Departure: The guest must leave the room before 10 am.
7 – Payment of the balance of the accommodation: Balance of the accommodation is to be paid on arrival. Drinks and additionnal services which are not mentioned on the reservation confirmation are to be paid to the landlord at the end of the stay.
8 – Tourist tax: Tourist tax is a local tax that guest must pay to the landlord who will then transfer it to the Treasury.
9 – Usage of the premises: the guest is required to make use of the rental property as would a reasonable person and to respect the peace of the premises.
The guest commits to leave the room in perfect state at the end of the stay. He is responsible for all damages that he may cause and he commits to pay for such damages.
Guests' attention is drawn on the fact that minors, when they are in the premises (inside and outside) are under the strict responsibility of their parents or any person representing parents' authority.
The kitchen is not made available to guests.
10 - No smoking: Smoking is not allowed in the chalet. Guests are strictly requested not to smoke, neither in rooms nor in communal areas.
In case of non respect of this rule, a fixed compensation of 300 euro (three hundred euro) will be invoiced to the guest. This compensation corresponds to :
- the impossibility to rent the room on the night following the smoker's departure, which makes it necessary to invoice one additional night
- the necessity to dry clean the curtains and to purify the air.
11 – Accommodation capacity: The contract is established for a specific number of persons. If the number of vacationers exceeds the accommodation capacity, the landlord may refuse to accept the additional guests.
This refusal can in no way be considered as a modification or breach of the contract at the landlord's initiative and cannot give right to any refund.
12 - Change of bedroom: The landlord reserves the right to change the initially reserved bedroom by another similar or larger bedroom. In this last case, the price is unchanged.
13 – Pets: The contract specifies that guests may not bring along a pet.
In case a guest does not comply with this clause, the refusal of a pet by the landlord can in no case be considered as a modification or breach of the contract at the landlord's initiative and will not give right to any refund.
14 – Personal data: According to the Law N° 78-17 dated Jan 6th 1978, guests are informed that they have the right to access and modify their personal details.
The landlord commits never to share the guests' personal data with any other firm.
15 – Complaints - dispute settlement: Any complaint relating to the condition of the premises must be submitted to the landlord within 3 days of entry into the premises. Any other complaint must be sent to the landlord as quickly as possible by mail post.
In case of persistent dispute and for want of an amicable settlement, the dispute will be dealt with by the Tribunal de Commerce (Commerce Court) de Chambéry in France.
16 - Modification of sales conditions: Current sales conditions can be modified at any time and without any notice. Current sales conditions are deemed to be accepted and respected by guests as soon as deposit has been paid.